· IT maturity level assesment · IT maturity level improvement · Program improvement development for key areas in domains of: planning and organization, delivery and support, acquisition and implementation, supervision and evaluation · Preparing for ISO 38000 certification · Education in this area
Preparation and implementation of ITIL (ISO 20000)
· IT Service Management assesment · ITIL implementation planning (Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Agreement, Financial Management, Capacity Management etc.) · Implementation of ISO 20000 requirements · ISO 20000 audit · IT service management · Education in this area
Development of ICT continuity support
· Defining the needs for business processes for the level of the ICT support · Analysis and estimation of negative effects (BIA)· Defining the ICT continuity strategy · Development of alternatives and optimum definition · Development of work continuity ICT system · ICT system audit · Education in this area
Development of ICT competencies and performance measurements of ICT employees
· Measurements of existing competencies of ICT employees and performances · Determination of required competencies and GAP analysis · Development of personal competencies of ICT employees program creation · Usage of ISM and SFIA models in development of personal competencies · Monitoring of individual results achievements and interface with rewarding · Managing ICT "C" performers
Development of ICT quality system / production of software
· Defining the politics, objectives and approaches for ICT quality (ISO 9001, Six Sigma, etc.) · Development of procedures for ICT quality management · Programs of continuous improvements · Application of ISO standards in production of software (ISO 12207, ISO 9126, ISO 14598, ISO 25000)· Measurements of software equipment quality
Independent estimation of IS and supervision of informatic projects
· Audits of ICT business processes · Programs of improving key ICT business processes · Investment in IT impact estimation · Independent expertise supervision of informatic projects by PMI and other standards
